Understand your billing

Your available plan, usage, next invoice, and billing history are shown in the FormStatus app. Use the current pricing page when comparing plans.

Review billing

Open your account’s billing area to review the active subscription and payment details. Confirm you are viewing the correct team or account before changing a subscription.

The team owner or designated billing manager controls billing. Team members without billing access should contact that person for subscription changes.

Plan and usage changes

How forms affect your bill depends on your plan. Review the checkout summary and next invoice before confirming a change. Where usage is prorated, the invoice shows the adjustment for changes during the billing period.

Pausing a form does not cancel your subscription. To end a subscription, use the cancellation control in the account area and review its displayed end date.

For billing questions, contact support with the account or team name and the relevant invoice reference. Do not send full payment card details.